Subscriptions & Login – Common Issues & Workarounds
This page lists unofficial community reports about RaceLab login, account access and subscription behaviour. It is intended as a practical checklist before you open a support ticket.
| Scope | Area | Issue, Cause & Workaround (Unofficial) |
| All Users | Login / Authentication |
Issue: User cannot complete login or is sent back to the
login screen repeatedly (“login loop”). Possible causes: • Browser or in-app WebView is blocking cookies or third-party login data. • Login started with one identity (e.g. Google / Discord) and continued in the browser with a different account. • Old cached session conflicting with a new login attempt. Suggested checks: • Close RaceLab, then sign out of RaceLab in your browser if logged in. • Clear cookies/cache for the RaceLab site only, not your whole browser. • Log in once in the browser with the correct account, then open RaceLab App and use the same login method (same email / provider). • Temporarily disable aggressive privacy / ad-blocking extensions for the login step. Status: Intermittent – usually solved by cleaning up cached logins and using a single account. |
| Pro Subscribers | Subscription Status |
Issue: User has paid for Pro, but RaceLab still behaves
as if on a free plan (features locked, “Upgrade” prompts, etc.). Possible causes: • Subscription is attached to a different login identity than the one used in the app (for example, paid with Google account A but signed in with Discord account B). • Short delay between payment confirmation and account refresh. • Local cache not refreshed after subscription change. Suggested checks: • Confirm which email / provider was used when paying (Google, Discord, email + password) and use that exact method in the app. • Log out of RaceLab App and log back in. • If the issue persists after some time, capture a screenshot of your billing page and contact official RaceLab support. Status: Occasional – usually account mismatch rather than a lost subscription. |
| All Users | Session / Staying Logged In |
Issue: RaceLab appears to log out very frequently, so the
user must sign in again more often than expected. Possible causes: • Security-related session timeouts (idle for long periods). • System cleaners or privacy tools clearing app/site data between runs. • Using RaceLab on multiple machines and constantly switching between them may invalidate some sessions. Workaround: • Avoid running automatic “clean all cookies / app data” tools for RaceLab between sessions. • When possible, keep one “main” PC for RaceLab and use others only as backups. • If you are forced to log in on every single start even after a short shutdown, collect log/time details and report to support. Status: Mixed – partly by design for security, partly affected by local system tools. |
| Households / Teams | Account on Multiple PCs |
Issue: Unclear behaviour when using one RaceLab account
across several PCs (rig, laptop, second rig), or when swapping between
them often. General guidance (unofficial): • Many online services expect one user account per person, not one account shared widely. Using the same login on several machines at once may trigger extra checks. • Treat your RaceLab Pro account as personal – fine to use on your own rigs, but avoid sharing credentials with others. Workaround: • Keep a note of which PCs you use RaceLab on and avoid logging in/out constantly across many devices. • If you suspect an activation/limit problem, contact official support and include how many PCs you run on and how often you switch. Status: Policy / usage pattern – depends on official terms. |
Note: This page is maintained by the community (Scottozy) and is not official billing or legal advice. Always refer to the official RaceLab website and support for definitive account and subscription information.